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We understand that buying clothes and apparel over the internet can be somewhat intimidating since you cannot actually try on the items before you buy them. For this reason, we will gladly refund or exchange any item that does not fit properly or does not meet your expectations within 30 days of original purchase date.
Before reviewing our simple 3-step return process listed at the bottom of this page, please review the following guidelines:
CLOTHING RETURNS
Design's By Faith will gladly refund or exchange any clothing item that does not fit or did not meet your expectations. Please return the item in re-sellable, unwashed condition along with the original packaging and tags.
DEFECTIVE PRODUCTS
Design's By Faith will make every effort to exchange or credit for defective items quickly. If you think your merchandise is defective, please return it along with a completed return form explaining the defect. Please include a comment on the return form with the amount that it cost you to ship the defective item back. Design's By Faith will reimburse shipping charges (up to $10.00) on any item found to be defective.
RETURN AND EXCHANGE INSTRUCTIONS
1. Please review the guidelines listed above regarding the types of product(s) to be returned.
2. Please fill out the return form on the back side of your packing slip or download and print a new return form. On the form, please include the order number, the item(s) you wish to return, the items you wish to exchange for (if applicable), and your return address information. In addition, if you are requesting another item of a different size or style, please check the website first for availability. Finally, if there is a price difference between the returned and the items requested, please include a check or your credit card information for the difference amount.
3.
Ship the returned items to the address below. For your protection, we suggest returning your merchandise with a shipping method that offers a tracking or delivery confirmation number.
Design's By Faith
ATTN: Returns
530 Riverdale Avenue #1F
Yonkers, NY 10705
917-554-0549
4.
Please write you order number on the outside of the package
Please allow us up to 3 business days in order process your return or refund your credit card after receiving the shipment. In the event that you need your return handling to be expedited, please email us at returns@dzignsbyfaith.com, and we will make every effort to speed up the processing of your request. |
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